Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of the website, mobile applications, and services provided by RapidUp Logistics Hub ("RapidUp," "we," "us," or "our"). By accessing or using our services, you agree to be bound by these Terms. If you do not agree, you may not use our services.

You represent that you are at least 18 years of age and have the legal capacity to enter into these Terms. If you are using our services on behalf of a business, you represent that you have the authority to bind that business to these Terms.

2. Our Services

RapidUp provides professional transportation, delivery, and logistics services, including last-mile delivery, freight and cargo transport, contract routes, moving and relocation services, event hauling, and medical courier services, primarily serving Northern New Jersey.

We strive to provide reliable, transparent, and efficient service. However, delivery times are estimates and may be affected by factors outside our control, including weather, traffic, road conditions, and customer availability. We are not liable for delays caused by such factors.

We reserve the right to refuse, modify, or cancel any booking at our discretion, including bookings that involve prohibited items, unsafe conditions, or locations outside our service area.

3. Bookings and Quotes

Quotes provided through our website or by our staff are estimates based on the information you provide. Final pricing may vary depending on actual item weights, dimensions, distance, access conditions, and additional services required.

When you book a delivery, you agree to provide accurate and complete information, including correct addresses, contact details, and item descriptions. You are responsible for ensuring that items are properly packaged and ready for transport unless we have agreed otherwise.

Bookings are subject to availability. We will confirm your booking and provide a tracking number once your request is accepted.

4. Payment and Billing

You agree to pay all charges associated with your bookings, including the agreed-upon delivery fee and any applicable additional charges. Payments are processed securely through our payment processor, Stripe.

For business clients, invoices are issued according to the agreed billing frequency (weekly or monthly) and are due within the terms specified on the invoice. Late payments may be subject to additional fees or suspension of services.

All fees are quoted in US Dollars. Prices do not include applicable taxes, which will be added where required by law.

5. Prohibited Items

You may not ship any items that are illegal, hazardous, dangerous, or prohibited by law. Prohibited items include, but are not limited to, explosives, firearms and ammunition, illegal drugs, flammable materials, toxic substances, perishable food requiring refrigeration (unless agreed in advance), and live animals.

You are responsible for any damage, loss, or legal consequences arising from shipping prohibited items. We may refuse, dispose of, or return prohibited items at your expense.

6. Limitation of Liability

To the maximum extent permitted by law, RapidUp shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, arising from your use of our services.

Our total liability for any claim arising out of or relating to these Terms or our services shall not exceed the amount you paid us for the specific delivery giving rise to the claim, or one hundred dollars ($100), whichever is greater.

We are not responsible for items left in vehicles after delivery is complete, or for damage to items that were not properly packaged or were shipped against our recommendations.

7. Drivers and Personnel

Drivers and personnel who provide services through RapidUp are subject to background checks and must maintain valid licenses and insurance as required by law. However, RapidUp is not responsible for the independent acts of its personnel outside the scope of their assigned duties.

Drivers must comply with all applicable traffic laws, safety regulations, and company policies. Customers agree to treat drivers with respect and may not engage in threatening, abusive, or unlawful behavior toward our personnel.

8. Intellectual Property

All content on our website, including text, graphics, logos, and software, is the property of RapidUp or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without our prior written permission.

9. Accounts and Security

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

We may suspend or terminate your account if you violate these Terms or engage in conduct that we believe is harmful to other users, our personnel, or our business.

10. Termination

We may suspend or terminate your access to our services at any time, with or without cause, and with or without notice. Upon termination, your right to use our services will cease immediately.

All provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

11. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of New Jersey, without regard to its conflict of law provisions. Any dispute arising out of or relating to these Terms or our services shall be resolved in the state or federal courts located in New Jersey.

12. Changes to These Terms

We may revise these Terms at any time by posting an updated version on this page. The "last updated" date at the top indicates when the Terms were last revised. Your continued use of our services after any changes constitutes acceptance of the revised Terms.

13. Contact Us

If you have questions about these Terms, please contact us:

• RapidUp Logistics Hub
• Bloomfield, NJ
• Phone: 973-552-0018
• Email: info@rdelivry.com